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| Q. What does eTrust EZ Armor Security Suite version 3.2.8 include? |
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| A. EZ Armor is a suite of personal security software, prepackaged as and easy all-in-one, easy-to-use solution that includes EZ Anti-virus, EZ Firewall, EZ Anti-Spam, and Pest Patrol Anti-Spyware. |
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| Q. What are the system requirements my PC must have to run eTrust EZ Armor? |
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A. The system requirements to run EZ Armor are
- Windows XP, 2000 128 MB RAM; 300 MHz or higher.
- Windows ME, 98 48 MB RAM; 233 MHz or higher.
- 35 MB disk drive space
- IE 5.5 or higher
* EZ Armor Security Suite is not available for Macintosh computers |
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| Q. The eTrust EZ Armor registration page requires my Time Warner Cable Business Class email address. I do not remember my Time Warner Cable Business Class email address. What do I do? |
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| A. Your Time Warner Cable Business Class email address was provided at the time you were installed, and can be found on your work order or the documentation that was provided to you at that time. The email that is sent with your license key and instructions for downloading EZ armor will be sent to your Time Warner Cable Business Class email address, so you will need your password and select "Change/ Password" at the bottom of the page. From there you can reset your password. If you still need assistance after performing these steps, call your local Time Warner Cable division. |
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| Q. After I fill out the registration form online for the eTrust EZ Armor, what happens next? |
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| A. You will receive a confirmation email at your Time Warner Cable Business Class email address. That email will include your "License Key" number that allows you to complete your download. You can simply cut and paste the License Key into the appropriate field when prompted during the download process. |
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| Q. Can I use the License Key in my confirmation email to install eTrust EZ Armor on all the PC's on my LAN? |
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| A. No. Each License Key is usable one time only. So to install eTrust EZ Armor on other PCs, you need to log on to http://pss.twcbc.com from that PC, and complete the registration and download process again, using another Time Warner Cable email address. You can download a license key for each Time Warner Cable Business Class email account you have established. A new License Key will then be generated and sent to your Time Warner Cable Business Class email address, so you can use it to download the software to that PC. |
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| Q. What if I cancel my Time Warner Cable Business Class Service? |
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| A. eTrust EZ Armor is being offered to you free because you are a Time Warner Cable Business Class customer. As long as you are a Time Warner Cable Business Class customer, you can stay protected with EZ Armor, free. If you cancel your Time Warner Cable Business Class service, you will have the option of renewing your free EZ Armor subscription for the normal fee of $29.95 per year. |
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| Q. What if I already have other Firewall, Anti-Virus, or Anti-Spyware software installed on my PC? |
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| A. If you're running other anti-virus and/or firewall software, you need to first uninstall the old software from your PC, and then download eTrust EZ Armor. You do not need to uninstall other anti-spyware software to use Pest Patrol. You do not need to uninstall an earlier version of EZ Armor. When you install the upgraded version it will automatically update your existing software. |
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| Q. What if I have questions about using eTrust EZ Armor? |
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| A. To help users get answers to any questions they may have regarding our products, we have provided a rich knowledge base called Ask Sammy. This knowledge base is accessible by clicking on “Sammy the Safe” anywhere on our website (www.my-etrust.com). You can state your question in English and Sammy will search the knowledge base in search of an answer.
In addition, eTrust EZ Armor is supported by extensive online resources, including CA’s real-time Virus Information Center and CA’s eTrust Threat Analysis and Response Global Emergency Team (TARGET). TARGET monitors around-the-clock to defend against the damaging effects a virus outbreak could cause, and ensures that your EZ Armor software delivers updates as soon as their available to protect your PC. This is also available at www.my-etrust.com. |
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| Q. What makes eTrust EZ Armor different from other security products? |
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| A. CA’s eTrust EZ Anti-virus leverages the company’s expertise in “enterprise” security. With over 27 years as a leading provider to the largest organization in the world, CA has developed the top technology and has worldwide anti-virus centers providing daily updates on a 24x7 basis. CA’s eTrust EZ Armor leverages the expertise yet provides a simple to use, extremely low-cost alternative. |
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| Q. What is recommended for online security on a personal computer? |
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| A. The first and most important step to take is to ensure your computer and all of the
data stored in it is protected from malicious viruses and worms. To do this, you must have anti-virus software installed on your PC. Additionally, the anti-virus product must be kept up to date. Many people don't realize that anti-virus software is dynamic and must be frequently updated with the most recent virus signature files to ensure protection against the latest creations from cyber vandals. Countless new viruses are launched every month. The worst can spread around the globe in minutes.
Second, installing firewall protection is the second most important step to take in securing your PC. Without a firewall, your computer is operating under an open door policy.
Third, you should use Pest Patrol Anti-Spyware to scan your computer for signs of spyware and remove any spyware that the scan finds. Spyware can slow down your computer and threaten the safety of personal information like usernames, passwords, and bank account numbers. |
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| Q. What is Spyware? |
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A. Spyware and adware are non-viral applications (surveillance tools) that are loaded without the user's knowledge and can monitor computer activity including keystroke tracking and capture, email logging, instant message usage and snapshots. Spyware comes in many shapes and sizes: some are simply an annoyance while others threaten security. Here are some common types of spyware:
- Spyware - tracks information about you, your computer, and your surfing habits.
- Adware - displays unwanted advertising that can slow your computer to a crawl.
- Keyloggers - record every keystroke you make, then steal your passwords and other personal data.
- Browser Hijackers - can change your homepage and search results.
- Remote Access Trojans (RATS) - allows attackers to remotely control your computer.
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| Q. How does my computer get infected with Spyware? |
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| A. Spyware and adware can enter a system in several ways, such as through everyday web browsing, unauthorized software downloads, peer-to-peer file swapping, email attachments, instant messaging and chat sessions, bundled with legitimate software installs, and 'drive-by' installs from websites. |
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| Q.
What are the key features of eTrust Pest Patrol Anti-Spyware? |
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| A. eTrust Pest Patrol Anti-Spyware detects and removes spyware, adware, Trojan horses, browser hijackers, keyloggers and other web-based threats in real-time. It provides an easy-to-use interface with automatic pest definition updates, on-demand or scheduled scanning, automated alerts and logs, and is supported by one of the largest spyware research facilities in the world, the CA Security Advisory Team. eTrust Pest Patrol proactively protects your PC against new spyware threats and generally improves PC performance |
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| Q. What is a Virus? |
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A. A computer virus is a form of malicious software – also referred to as malware.
(Malware is a word derived from the combination of the words malicious and software).
The forms of malware that anti-virus solutions protect against include the following. (All of these forms are commonly referred to simply as “viruses”).
- Viruses – a small program that attaches itself to another program or document and
replicates with the potential to cause damage.
- Worms – specifically engineered to make extensive use of email to spread them
rapidly.
- Trojans – programs that pretend to be something harmless but have a damaging or
otherwise malicious intent.
- Zombies– programs that install themselves on machines, and remain dormant until
some external event triggers them into action. Actions could include doing damage, or
stealing your information and sending it to some predefined email account, or opening
up remote control access portals to your machines.
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| Q. How do anti-virus solutions work? |
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| A. Anti-virus solutions provide protection by detecting viruses and disabling or otherwise removing them from your system. Detecting viruses is the job of the anti-virus “engine”, which scans your systems, looking for the tell tale signatures of these malicious programs, and once detected, initiates the appropriate action (remove, rename, disable, etc.). |
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| Q. How does a Firewall Work? |
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A. A firewall monitors all incoming Internet traffic and allows in only what is known or trusted. The traffic enters through “ports” on your PC. There are over 65,000 ports available under the Internet Protocol. Trying to manually restrict or grant access to each of these would be impossible. Firewall software does this by allowing ports that need to be open and closing off those that do not. It also makes the computer “invisible” on the
Internet so Hackers will have a much harder time finding the PC. |
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| Q. What damage can viruses cause? |
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| A. The type of damage they can do varies dramatically. Some of them do a great deal of damage to files, or even destroy the contents of your hard drives. Others install programs intended to corrupt or steal information from your machine. |
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| Q. How much damage can a Hacker cause? |
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| A. At a minimum, a Hacker gaining access to a home PC and its data is an affront to personal privacy. In the worse case, it could lead to identity theft, the #1 growing crime in America. It doesn’t take much to become a victim, a lost Social Security number or credit card. Because it’s a relatively new crime, people really aren’t sure how to prevent it, or how to deal with it once they become a victim. The average identity theft victim spends about $800 on out-of-pocket expenses according to Identity Theft Resource Center and 175 hours of personal time recovering your identity. |
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| Q. Who is Computer Associates (CA)? |
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| A. Computer Associates International, Inc. (NYSE: CA) is a leading worldwide provider of solutions and services for the management of IT infrastructure, business information
and application development.
CA's software address a uniquely extensive range of management challenges across the full range of heterogeneous distributed and mainframe platforms found in today's computing environments. They are organized into six powerful brands: Unicenter for enterprise management, BrightStor for storage management, eTrust for security management, AllFusion for application life cycle management, Advantage for data management and application development, and CleverPath for portal and business intelligence.
CA has maintained its position of technological and business leadership for over 27 years. The Company has obtained more than 200 patents worldwide and has more than 900 patent applications pending. CA is also the first and only global enterprise software company to meet the exacting standards of global ISO 9001:2000 certification. CA software is used by 99% of the Fortune 500 and is relied upon by leading organizations including major financial, insurance, manufacturing and government institutions.
CA is pleased to leverage its market and technological expertise for home/PC users with the eTrust EZ family of products. All information in the questions and answers page provided by Computer Associates. |
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